FAQs

 

GROUP FAQS

Booking Fees

We charge a booking fee for all online transactions. This is a cost charged by external financial processors and goes directly to these third parties.

Refunds

S&J pre-paid bookings and tickets are non-refundable once purchased. Should you plans change, please let us know within 48 hours before your reservation time and we will do out best to accomodate with a date transfer or gift voucher.

Can guests aged under 18 attend the venue?

Guests under 18 are welcome at all our venues, with the exception of Caballitos, for seated restaurant bookings if accompanied by a parent or legal guardian. Underage guests will not be permitted access to our bar areas.
Underage guests are not permitted at Caballitos.

Reservations / No Show Policy

Every attempt will be made to contact a reservation if they are late for their booking, or for unattendance. If we have not received any form of notification and are unable to make contact via the contact details given at the time of booking, tables may be given away after 15 minutes of the original booking time. In the instance of a no show or cancellation within less than 24 hours, a $25 per person fee may be taken.

During exceptionally busy periods or exclusive events, reservations will be allocated set timeframes so demand can be met. This is noted on your booking confirmation email and we appreciate your cooperation during these times. 

Can I bring a cake?

All our venues welcome guests with celebration cakes.  A cake fee of $20 for bar bookings applies, which includes cutting the cake along with providing cutlery, plates and napkins.

Can I bring decorations?

All our venues welcome guests with small decorations such as balloons. Please be mindful that casual group bookings are in shared spaces and decorations will need to be removed at the conclusion of your event.

Is there wheelchair access?

All of our venues are wheelchair accessible, with the exception of Varnish on King.

Can you cater for dietary requirements?

All of our venues can cater for special dietary requirements – please make a note in your booking or inform the team when ordering.

Do I have to be on a set menu?

Restaurant bookings for groups of 8 or more guests may be required to select our chef’s choice menus.

Is there a DJ on weekends?

Caballitos has a DJ every Friday & Saturday from 8:30pm.

Our staff are humans, just like you and deserve to be treated with respect. Don't be a d*ck to our staff, or fellow revellers - offenders will be shown the door! 

VENUE-SPECIFIC FAQS

CABALLITOS

Why can’t I book online?

Bookings can be made 60 days in advance and available Wednesday - Friday.

TOMA AT PIRATE LIFE PERTH

Why can’t I book online?

Bookings can be made 60 days in advance. If your booking date falls outside this range, we recommend checking back closer to your preferred booking date or submitting a request on our online reservation platform.

VARNISH ON KING

Why can’t I book online?

Bookings for can be made 60 days in advance. If your booking date falls outside this range, we recommend checking back closer to your preferred booking date or submitting a request on our online reservation platform.